Frequently Asked Questions

Once your order ships, delivery takes 3-5 business days to major cities (Johannesburg, Cape Town, Durban, Pretoria), 5-7 business days to regional towns and 7-10 business days to remote and rural areas.

Yes. Delivery is free on orders of R5,000 or more anywhere in South Africa. Orders below R5,000 pay a flat R350 delivery fee, shown in your cart before you pay.

Yes. When your order ships we email you the courier's name and your tracking number, with a link to the courier's tracking page where they have one. You can also check your order status any time on our Track your order page (/track-order/) with your order number and email address.

Yes, we deliver to all 9 provinces of South Africa, including rural areas. Delivery to remote and rural areas takes 7-10 business days once the order ships.

Every product carries its manufacturer's warranty against manufacturing defects. The length differs between brands and is given in the product description, so WhatsApp us if it is not listed. The Consumer Protection Act also gives you a six-month warranty on defective goods.

WhatsApp us on 065 199 4174 with your height, weight and how you plan to use it, and we will help you compare seat sizes, weights and ranges, and send extra photos or measurements. Unused products in their original packaging can also be returned within 30 days of delivery for a full refund (see our Return Policy for the conditions).

Our products come from established international manufacturers and carry their manufacturer warranties. Certifications differ from product to product, so if you need a specific one (for a medical aid claim or a care facility), WhatsApp us the product name and we will confirm before you buy.

Yes, we stock a wide range of spare parts including batteries, tyres, chargers, motors, and replacement cushions. Contact our support team for specific part inquiries.

We offer a 30-day return policy for most products. Items must be in original condition with all packaging and accessories. Please see our full Return Policy page for complete details and exceptions.

Contact our customer service team at sales@dignitymobility.co.za or call 065 199 4174. We will provide you with a return authorization number and arrange collection of the item.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The funds will be returned to your original payment method.

No. There is no restocking fee on any product. Returns are collected from your door at no cost to you.

Yes. You can cancel without reason or penalty from the moment you order until 7 days after delivery. Email sales@dignitymobility.co.za or call 065 199 4174 with your order number. Before dispatch you get everything back; after delivery the only cost is the direct cost of returning the item.

Pay online through PayFast (Visa, Mastercard, Instant EFT and the other methods PayFast offers at checkout), or choose direct bank transfer (EFT) and we send you our banking details.

Yes. Card and Instant EFT payments are made on PayFast's secure, PCI-DSS compliant pages. We never see or store your card details.

You see an order-received page with your order number straight away, and we email a confirmation with everything you ordered. Card and Instant EFT orders are confirmed as paid as soon as PayFast notifies us; bank transfer orders are dispatched once the payment clears.

Yes, every order comes with an invoice. If you need it made out to a company, add the company name in the billing details at checkout.