Shipping Policy
Fast, reliable delivery across South Africa
Last updated: 10 November 2026
Free Delivery
On orders of R5,000 or more
3-10 Days
Delivery time, by region
Nationwide
All 9 provinces covered
Delivery Areas
We deliver to all 9 provinces of South Africa. Major metropolitan areas typically receive faster delivery than rural locations. Our delivery network covers:
Delivery Timeframes
Major Cities
Johannesburg, Cape Town, Durban, Pretoria: 3-5 business days
Regional Areas
Gqeberha, Bloemfontein, Mbombela, Polokwane: 5-7 business days
Rural Areas
Remote and rural locations: 7-10 business days
Shipping Costs
| Order Value | Shipping Cost |
|---|---|
| Orders of R5,000 or more | FREE |
| Orders under R5,000 | R350 |
Large Item Delivery
Mobility scooters, power wheelchairs, hospital beds and patient lifts travel by courier freight. We contact you before dispatch to confirm the delivery address and that someone will be there to receive a large parcel.
Tracking Your Order
When your order ships, we email you the courier's name and your tracking number, with a link to follow the parcel on the courier's website where they offer one. You can also check your order status at any time on our Track your order page with your order number and email address, or WhatsApp us on 065 199 4174.
Receiving Your Delivery
- • Give a complete street address and a phone number the courier can reach on the day
- • Make sure someone aged 18 or older is available to sign for the parcel
- • Check the packaging and product on arrival, and tell us within 48 hours if anything is damaged (keep photos)
Failed Deliveries
If delivery fails due to incorrect address information or no one being available to receive the order, a redelivery fee of R200 may apply. Please ensure your contact details and address are accurate at checkout.