Terms of Service
Last updated: 10 November 2026
1. Agreement to Terms
By accessing or using the Dignity Mobility website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services. These terms constitute a legally binding agreement between you and Dignity Mobility (enterprise number K2025384498), registered in South Africa, of 53 Sterkstroom Rd, Gqeberha, Eastern Cape, 6025.
2. Use of Our Services
You must be at least 18 years old to make purchases on our website. By placing an order, you represent that you are legally capable of entering into binding contracts. You agree to provide accurate, current, and complete information during the registration and checkout process.
3. Products and Pricing
All product descriptions, images, and specifications are provided for informational purposes. We make every effort to ensure accuracy but do not warrant that product descriptions or other content is error-free. Prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated. We reserve the right to modify prices at any time without prior notice.
4. Orders and Payment
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud. If we cannot accept an order after you have paid, we refund you in full. Payment must be received in full before orders are processed and shipped; see our Payment Terms.
5. Delivery
Delivery times are estimates and commence from the date of shipping, not the date of order. We are not responsible for delays caused by circumstances beyond our control, including but not limited to courier delays or weather conditions. Delivery charges are set out in our Shipping Policy. Ownership and risk pass to you when the goods are delivered to you; goods damaged in transit are replaced or refunded as set out in our Return Policy.
6. Returns and Refunds
Our return policy allows returns within 30 days of delivery for most products, subject to the conditions outlined in our Return Policy. Refunds will be issued to the original payment method. We reserve the right to refuse returns that do not meet our return criteria.
7. Cancellations
Under section 44 of the Electronic Communications and Transactions Act, you may cancel your order without reason or penalty from the time you place it until 7 days after you receive the goods. Contact us at sales@dignitymobility.co.za or 065 199 4174 with your order number. Anything you have paid is refunded to your original payment method within 5-7 business days; if the goods have already been delivered, the only charge is the direct cost of returning them.
8. Warranties
Every product carries its manufacturer's warranty against manufacturing defects. The length differs between brands and is given in the product description. The Consumer Protection Act also gives you a six-month warranty on defective goods. Warranty claims must be accompanied by proof of purchase. The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear.
9. Limitation of Liability
To the fullest extent permitted by South African law, Dignity Mobility shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services. Our total liability shall not exceed the amount paid by you for the specific product giving rise to the claim.
10. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Dignity Mobility or its content suppliers and is protected by South African and international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.
11. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of South Africa.
12. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services following any changes constitutes acceptance of the revised terms.
13. Contact Information
For questions about these Terms of Service, please contact us at sales@dignitymobility.co.za or call 065 199 4174.